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IT Provider - Connectivity Request Template

A template that can be used to copy and send to your IT provider if there are issues with the connection to the platform.

VCE Support avatar
Written by VCE Support
Updated over 2 months ago

No connection to our platform: domains and ports to whitelist

Dear IT Provider,

Could you open the firewall ports/whitelist the domains below to support our use of the VCE™ web app that we are using to support interactive learning experience s for our students.

Please see 'Network configuration and testing' guide for more detailed information.

Security and privacy information

The VCE platform has strict security standards that are useful to communicate to your IT department when you need assistance in connecting to the platform or connecting your devices:

  • End-to-end encryption

    Streams are fully encrypted to protect data from the source to the destination.

  • Secure authentication

    Multifactor authentication and authorisation are required to verify user identity and control access.

  • SSL/TLS security

    The platform uses RSA encryption with a 256-bit key to ensure data security during transmission.

  • Access control

    Only invited participants can join sessions, maintaining confidentiality.

  • No long-term data storage

    Data is briefly buffered for real-time interaction, with no long-term storage to enhance privacy.


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