What is the chat function?
The chat function in the VCE platform helps you find support quickly. You can search the documentation, ask a question to our AI assistant, or connect directly with a support agent when available.
How to use the chat function?
1. Search the documentation
Open the chat by clicking the help icon in the menu bar.
Use the search bar to find support articles related to your question.
2. Ask a question in the chat
Type your question in the chat.
Our AI assistant will first search the documentation for an answer.
If your question is not resolved, you can connect with a support agent during working hours.
A support agent will assist you or gather more information via a video call if needed.
3. Report a bug or request a feature
Use the chat to report a bug or issue.
You can also submit a request for a new feature.
Our team will review your report and consider it for future updates.
Frequently asked questions
What if no support agent is available?
The chat is usually available during working hours. If no agent is online, try again later.
You can leave a message, and we will respond as soon as we are available.
Can I access the chat outside the VCE platform?
No, the chat function is only accessible within the VCE platform.
How do I know if my bug report or feature request is being considered?
You will receive a confirmation when your report is registered.
We will inform you if and when your request is included in future updates.
Need more help?
Click the help icon in the menu bar to open the chat, search the documentation, or contact support.