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Managing users and sessions as an admin

Admin tasks for managing users and sessions on the VCE™ platform

VCE Support avatar
Written by VCE Support
Updated over 11 months ago

As an administrator on the VCE™ platform, you are responsible for managing user accounts within your organisation. This includes approving registrations, assigning roles, managing student groups, and handling account modifications. This guide outlines the key tasks and permissions you have as an administrator.

Requirements

An account as university admin

You must have an active university admin account on the VCE platform to perform these tasks. For instructions on how to request an account, please refer to the 'User registration and permissions' guide.

Manage students accounts

Approving and managing user registrations

As administrator you can approve or deny registration requests from your organisation.

When students register on the platform and request to join your university, you'll receive a notification. You can approve or deny these requests from your admin dashboard.

Assign groups

Once a student’s registration is approved, you can assign them to a specific group/cohort within your organisation. This is useful for managing large numbers of students or organising them by course or department. Login to your dashboard → Accounts → Edit student.

Managing user details

Edit user information

You have the ability to edit user details, such as their name, email address, or group assignment. This can be done from the user management section in your dashboard.

Remove users

If a student or clinician no longer needs access to your University, you can remove their account from your organisation. This action will revoke their access to sessions and resources linked to your university.

Creating and managing sessions

Create sessions

As an admin, you can create sessions for clinicians within your organisation. This involves selecting the clinician, setting up the session details, and inviting participants. You can find more details on how to do this in our 'Create and Manage Sessions' guide.

Manage session access

You can control who has access to sessions by managing user invites. You can add or remove participants at any time before the session begins.

Viewing and managing sessions

View all sessions

Admins can view all sessions linked to their university and whether they are private or public, from their dashboard. This allows you to monitor ongoing and upcoming sessions and manage participant lists as needed.

Monitoring attendance and activity (coming soon)

Track attendance

The platform automatically tracks attendance for each session. You can view reports on which students attended and for how long.

Generate reports

You can generate reports on user activity, attendance, and session participation, which can be used for academic records or internal reviews.

Troubleshooting and support

Resolve user issues

If users encounter issues with their accounts or sessions, you can assist them by managing their account settings or contacting VCE™ support for more complex problems.

If you need further assistance, you can:

  1. Use the support tool (bottom right) in the VCE™ web app to ask a specific question. It has many more solutions for you.

  2. If you don’t find what you need, send us a message through the same tool.

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