To ensure a seamless experience on the Virtual Clinical Education (VCE) platform, follow this 5-step checklist before starting a session:
Requirements
A Clinician account
VCE Wide angle camera (connected to computer)
Optional: VCE smart-glass battery
Optional: Medical Devices (Stethoscope, Otoscope etc)
1. Check Network and Bandwidth
In your browser go to the VCE™ app: www.virtualce.app
Navigate to the network test at the bottom of your screen and verify your network meets the required standards.
Login to your VCE account
2. Start the VCE Session
Initiate your session from the dashboard.
If you have not created a session yet, please follow this guide to set-up a VCE session: https://support.virtualce.app/en/articles/9776098-create-and-manage-sessions
3. Check Audio and Permissions
Granting Permissions:
Microphone/Speaker Access: When prompted by your browser, select 'Allow' to grant microphone access.
Manually Selecting Permissions: Adjust permissions manually by clicking the lock icon or settings option in the browser's URL bar, ensuring both microphone and speaker access are enabled.
Selecting Microphone and Speaker Devices:
Accessing Audio Video Settings: In the VCE session window, navigate to 'Audio Video Settings' located at the bottom right corner.
Choosing Devices:
Microphone: From the dropdown menu, select 'Echo Cancelling Microphone'.
Speaker: From the dropdown menu, select 'Echo Cancelling Speaker'.
Verifying Selection:
The VCE platform displays the currently selected devices 'in use'. Confirm that both the microphone and speaker are set to the echo-canceling options to prevent audio feedback and ensure clear communication.
4. Check Camera
Ensure your VCE wide angle camera is properly connected and functioning.
5. Make Sure Your Devices Are Ready
Charge your devices and place them on your desk for easy access.
Best Practice: Devices should be plugged directly into the computer. If USB ports are unavailable, use the VCE USB hub to connect low-bandwidth devices (e.g., keyboard and mouse) and free up ports for medical devices to be connected directly to your computer.
For more detailed guidance and resources, visit the VirtualCE Help Center: support.virtualce.app