Please ensure the following domains, IP addresses, protocols and ports are permitted through your firewall.
Please see 'Network configuration and testing' guide for more detailed information.
Network requirements
VCE™ is a browser-based application using WebRTC for real-time audio and video.
The network should:
Permit HTTPS traffic over TCP 443
Permit WebSocket connections
Permit WebRTC media traffic
Permit outbound UDP traffic on the ports listed above
Avoid SSL/TLS inspection or content filtering that interferes with WebRTC traffic to the listed VCE™ services
A dedicated internet connection is not required.
Sufficient upload bandwidth is required because the clinical site may transmit multiple simultaneous video feeds.
Testing
After applying the network configuration, please test from:
The computer that will be used for the VCE™ session
The network or Wi-Fi connection that will be used during the session
Chrome or Microsoft Edge
Open VCE™ and run the connection check.
A successful test should confirm that the application can establish the connections required for real-time video and audio.
We recommend completing this test before the first scheduled VCE™ session.
Security information
The following information may be useful for security or information governance review:
Web application traffic uses TLS 1.2 or higher
Real-time media is encrypted in transit using DTLS-SRTP
Access is authenticated and controlled through role-based permissions
Only authorised participants can access scheduled sessions
Live sessions are not recorded by default
Troubleshooting
If VCE™ is accessible but live audio or video does not connect, please check:
UDP traffic is permitted to the listed media services
WebRTC traffic is not being blocked
WebSocket connections are permitted
SSL/TLS inspection is not interfering with the connection
The test is being performed from the same network that will be used during the live session
If VCE™ works when the device is connected to another network, such as a mobile hotspot, but not on the organisational network, this is a strong indication that the local network configuration or security policy is preventing the required traffic.
If you require assistance validating the configuration, please contact VCE™ Support ([email protected]).